Here are some of the more common questions my customers ask.
What is your returns and cancelations policy?
Returns are not accepted except in the case of printer error. Printer error is when the item printed is not what was approved of my the customer prior to printing, or items damaged during shipment.
Cancelations can only be made prior to submission to the printer. Once the order is paid for and the proof is approved, the project is submitted for printing and cannot be canceled.
What happens if a mistake is discovered AFTER the customer has approved the project for printing.
Once a project has been approved and submitted for printing, it cannot be canceled. The customer can either accept the item with the mistake, or a new order must be placed and new artwork submitted. At my discretion, I may be able to offer a reduced price for replacing the project. This is why it is very important to check details carefully before approving the proof for printing.
What are your turnaround and shipping times?
Once you have approved a proof I submit the artwork for printing, usually within 24 hours. Turnaround times for printing varies with specific products but most items will be shipped within one week or less. Some products do allow for RUSH printing but this may only improve the timeframe by a day or two. Shipping is by UPS. Because product may be shipped from various facilities across the U.S., most shipments arrive within 2-3 days.
All orders must be paid for in advance. As with anything else, sometimes mistakes are made. I will always try to resolve any issue in the best possible manner. Please use the contact page to submit any questions or issues. I generally respond within 24 hours or less.